Refund and Return Policy

We want you to be happy with HyperDrive docks and hubs, HyperJuice chargers and power banks, HyperSpace workstation gear, and HyperPack accessories purchased from this store.

If an item arrives damaged, defective, or is not as described, email support@hypers-shop.com within 14 days of delivery. Include your order number, photos of the product and packaging, and a short description of the issue.

Eligible returns

If you are not satisfied, you may return unused items in original packaging with all accessories within 30 days of delivery for a refund of the merchandise total. Shipping charges are not refundable unless we shipped the wrong item or the product is defective.

All products purchased in a bundle must be returned together. Partial bundle returns cannot be processed. Items marked final sale cannot be returned.

How to start a return

Email support@hypers-shop.com to request a Return Merchandise Authorization (RMA). Packages without a valid RMA may be refused. Returns should be postmarked within 14 days of receiving the RMA.

Approved refunds go back to the original payment method after we inspect the return, typically 3–7 business days after it arrives.

Warranty

Hyper power products, hubs, and docks are covered by a limited manufacturer warranty against defects in materials and workmanship under normal use (typically two years unless the product page says otherwise). Accidental damage, misuse, and unauthorized modification are not covered.

Warranty service is arranged by email. Replacements may be like-new or refurbished and keep the longer of the remaining original warranty or 60 days.